RETURNS & EXCHANGES

ONLINE PURCHASES

Online purchases may be returned within 7 days of delivery, unless the product page states that the item is non-returnable.

Items must be unused, unworn and in their original condition, with all tags and packaging attached. Proof of purchase is required. Opened beauty products cannot be returned or exchanged.

RETURNING AN ONLINE ORDER TO A STORE

Online orders may be returned to our Suva or Nausori store within 7 days of delivery.

After inspection, eligible items may be exchanged or issued a store credit. Refunds cannot be processed immediately at our physical stores. Approved online refunds will be processed by our online team within 2–3 working days after the returned item is received.

RETURNING AN ONLINE ORDER BY COURIER

Please contact Pehnawa before sending an item so we can provide the correct return instructions.

Approved refunds will be returned to the original payment method. Original delivery and return courier charges are not normally refundable unless the item is faulty, damaged or otherwise covered by Fiji consumer law.

PURCHASES MADE IN OUR STORES

Items purchased from a Pehnawa store may be exchanged or issued a store credit when returned within 7 days of purchase.

Items must be in their original condition, with all tags attached and proof of purchase provided. We do not provide refunds for change-of-mind purchases made in our stores.

FAULTY OR DAMAGED ITEMS

Please contact us promptly if an item is faulty, damaged or incorrect. Pehnawa will provide an appropriate remedy in accordance with Fiji consumer law. This policy does not limit your rights under applicable consumer-protection law.